LiKE Billing & Refund Terms

Version 1.4 · Effective date: October 1, 2026 · Last updated: October 1, 2026

For users who accepted an earlier version, this version takes effect on October 31, 2026 — thirty days after notice of it — unless they accept it earlier; for new users it applies from the effective date.

These Billing & Refund Terms supplement the LiKE User Agreement.
Language: English (controlling)

1. Merchant of Record

Paid subscriptions and add-ons are sold and billed by a third-party licensed payment provider acting as Merchant of Record on behalf of Lynkora DOO Beograd, Kneza Miloša 15, 11000 Belgrade, Republic of Serbia (company reg. no. MB 22195689, tax id PIB 115706177) ("Lynkora"). The payment provider accepts payments, calculates, collects and remits applicable taxes (VAT/GST/sales tax), and processes card data under PCI DSS. Your payment statement descriptor may show the payment provider's name rather than "Lynkora". Lynkora does not store your full card details. The identity, legal name, and applicable terms of the Merchant of Record are disclosed at checkout before any payment is submitted. Lynkora may designate a different Merchant of Record or payment processor with at least 30 days' notice; active subscriptions and discounts are unaffected.

When You make a purchase, the Merchant of Record creates a customer account in its own systems, holding Your purchase history, active and inactive subscriptions, and payment and personal data. That account belongs to the Merchant of Record and is governed by its terms and privacy policy. You may request access to it from the billing settings of the Platform: the Merchant of Record sends You an e-mail with a single-use sign-in link valid for a limited time; Lynkora does not receive that link. Payment card details can be changed only in that account — Lynkora neither stores nor replaces them. Everything else — invoices and payment history, cancellation, changes of plan, billing period and seats, billing address and VAT identification number, and refund requests — is available in the Platform itself.

2. Plans, Prices, Currency

Current plans and prices are published on the "Pricing" page of our website. Prices are stated in the currency shown on the pricing page (/pricing.html) and at checkout, and, for consumers, include applicable VAT where required; for business customers prices are shown net of VAT unless stated otherwise. Prices and currency may vary by country/region (including regional price adjustments) and are determined automatically from available signals — including your location (IP/geolocation), the country of your account or billing profile, and the country in which your payment method was issued; at payment, the Merchant of Record — not Lynkora — determines your country and any applicable tax based on its own verification (such as billing address, card-issuer country, and IP) and in accordance with its terms, and that determination governs the payment. These signals can be imprecise (for example, due to use of a VPN, registration from a country other than your country of residence, or payment with a card issued in another country). Lynkora may determine, verify, and correct the region and currency applicable to you, adjust the price accordingly, and limit or decline regional pricing where the signals are inconsistent or indicate circumvention of regional pricing. The price displayed at checkout applies to that order. This does not limit consumers' mandatory rights. Price changes follow the User Agreement: inflation-linked reviews no more than once every 12 months (more frequently only in the extraordinary circumstances described there), with at least 30 days' notice; the new price applies from the billing period following the end of the notice period, and the price of your current paid subscription does not change until the end of that period. The pricing region also determines the monthly and daily AI token allowances of paid plans — see "Regional Pricing and Plan Allowances" in the User Agreement; the region is fixed at the time of purchase and applies until the end of the paid period.

Who a regional price is for. Where prices differ by region, the price of a region is available to consumers whose place of residence, and to business customers whose place of establishment, is in a country of that region; nationality is not a criterion. Within the EU/EEA the price does not depend on the Member State of your residence or establishment, nor on the Member State in which your payment method was issued. Where the information available to us indicates that your country does not correspond to the region applied to you, we may ask you to confirm it: a utility bill, a bank statement or an extract from a commercial register showing your name and address is sufficient — we do not ask for identity documents, and we keep what you send only until the question is resolved. If confirmation is not provided within the period stated in our request, or if it does not confirm the region, the regional price may cease to apply from the next billing period and the price of the region corresponding to your country applies instead; we tell you before that period begins, and you may cancel before the new price takes effect. Amounts already paid for the current and earlier periods are not recalculated. Automated signals only identify cases for review; the decision to withdraw a regional price is taken by a person, and you may contest it at [email protected].

3. Trial

The terms of the free trial (duration, how it ends) are stated at sign-up and on the pricing page (/pricing.html). A paid subscription is not activated without Your explicit checkout order.

4. Billing Cycle, Seats, Add-ons

Each Tenant (workspace) is a separate subscription: plan, seats, and charges are calculated and invoiced per Tenant.
Subscriptions are purchased for a period of 1, 3, 6, or 12 months and billed in advance for the selected period. Longer periods carry the discount shown at checkout.
The price of a subscription is the price of the selected period and does not depend on the number of days in it: a month means a calendar month, and one month costs the same whether it has 28, 30 or 31 days. The period is counted from the date of payment, not from the first day of a calendar month: a subscription paid for on the 14th runs until the 14th, and the monthly steps within a longer period begin on the same day of each month. Where that day does not exist in a given month, the step or the period ends on the last day of that month (31 January plus one month is 28 or 29 February); the following steps return to the original day, because each of them is counted from the start of the period and not from the preceding step. On renewal, the new period starts at the end of the period already paid for, so the day of the month does not drift. Pro-rata amounts on an upgrade, an added seat or a refund are calculated by the days of the period concerned.
Seat changes: added seats are charged pro-rata for the remainder of the current period; reduced seats take effect from the next period. The number of seats cannot be reduced below the number of active members of the Tenant: remove or deactivate members first.

Plan upgrade: an upgrade takes effect immediately within the current billing period; the difference in price is charged for the days remaining in that period, and the date of subsequent charges does not change. The allowance of the new plan applies from the date of the upgrade in the same proportion — for the days remaining in the current monthly step — and in full from the following step.

Upgrade of a running subscription is available at any time. Where refunds have been given to You, the purchase of a new subscription and other paid changes are subject to "Purchases after refunds" below.

Refund of a plan payment: seats and upgrades purchased on a plan cannot remain without it, so they are refunded together with it in a single operation; before You confirm, we show each item refunded and its amount. After such a refund, including a partial one, the Tenant moves to the Free plan and the subscription does not renew. A refund of additional seats or of a token pack alone does not change the plan and does not stop renewal.

A change of the billing period (for example, from monthly to annual) takes effect from the next period: the current period is charged and calculated at the period You selected when purchasing, and the new period applies from renewal. This is so whether You change the period on its own or together with a change of plan.
Add-ons are AI token packs, sold as one-time purchases. A token pack may be purchased by the owner of an active Tenant on a paid plan other than Enterprise; packs are not available on the Free plan, during a trial or a beta, while a renewal payment is overdue, while the Tenant is suspended or blocked, while a refund request is open, or after deletion of the account has been requested. Token packs are not tied to the subscription term: the purchased quantity does not expire and remains available until fully consumed. The balance is retained on a change of plan and on a move to the Free plan, and is consumed after the monthly allowance of your current plan has been used up; the daily limit of the plan applies to it. If you withdraw within the 14-day period, the price of a pack is refunded in proportion to the quantity not yet consumed.
Subscriptions renew automatically for a further period equal to the period originally selected. The price and discount applicable on renewal are determined as set out in the User Agreement.
If a renewal payment fails, we will retry and send reminders on the first, fourth and eighth day. For ten (10) days from the failed payment, access to the Tenant is retained, but the monthly and daily AI token allowances of the subscription are limited to those of the Free plan; purchased token packs remain available. Payment within that period restores the full allowances of the plan immediately. If payment is not completed within ten (10) days, the Tenant is moved to the Free plan (section 7).

Purchases after refunds

This section applies to a refund made on Your request — through the refund function in the billing settings, by cancelling the subscription with a refund, or on a written request from You — where that refund concerns a payment for the subscription, for an upgrade of the plan or for additional seats, and to any amount returned to You through a payment dispute (chargeback). It does not matter whether the whole of the amount or a part of it was returned. A refund made without such a request is not taken into account, in particular on a technical error, a duplicate order, a payment that could not be matched, or on our own initiative for any other reason; nor are refunds of token packs or the cancellation of an order before the Service began. Where it is not clear whether a refund was made on Your request, it is not taken into account. Refunds are counted for each Tenant separately, and one refund request counts as one refund, including where purchases made on the refunded plan — additional seats or an upgrade — are returned together with it. A payment dispute concerning the same order counts as one refund, whatever the number of rounds it goes through; where a dispute is resolved in our favour and the amount returns to us, it is not taken into account at all.

We take the most recent refund taken into account under this section and count how many such refunds fall within the twelve months ending on its date. The consequences set out below apply from that date for twelve months and then cease without any action on Your part. A further refund taken into account restarts that period from its own date. A single refund has no consequences.

Two refunds. For that period, a new subscription for the Tenant is purchased only through a reservation. A reservation is free and binds You to nothing; it is made and cancelled by the owner of the Tenant and records the plan, the number of seats and the billing period. It can be paid from the end of the monthly step in which the most recent refund was made; we show that date when the reservation is made and send it to You by e-mail on the day payment becomes available. Payment is made within three calendar days of that date, at the price in force on the day of payment, which we show before You pay. If the reservation is not paid within that time, it lapses with no consequences and can be made again — and, that date having passed, paid at once. The subscription is paid for exactly as reserved; to change the plan, the number of seats or the period, cancel the reservation and make a new one, which does not move the date. If a third refund is counted, an existing reservation cannot be paid.

For the same period, the owner of the Tenant, the person who paid the refunded payments and the person who requested those refunds cannot create new Tenants. Deleting the Tenant does not end that period. Joining an existing Tenant by invitation is not affected.

Three refunds or more. For that period, purchasing a new subscription, upgrading the plan, adding seats, buying token packs and changing the billing period for the Tenant are arranged through our support team ([email protected]). Cancelling the subscription, downgrading the plan, reducing the number of seats, cancelling a scheduled change, requesting a refund, starting a free trial, updating Your payment details and the automatic renewal of a running subscription remain available as usual. The restriction on creating new Tenants described above applies as well.

While a refund request of Yours is open for any payment, changes of plan and purchases of add-ons are unavailable: a refund returns the Tenant to its state before the payment, and a purchase made in the meantime would be reversed with it. That restriction ends when we answer the request or when You withdraw it in the billing settings.

Our support team reviews requests individually and may lift any of the restrictions in this section before the end of the period. This section does not affect Your statutory rights, including the right of withdrawal (section 5): it concerns new purchases only.

5. Right of Withdrawal (EU and UK Consumers)

If You are a consumer in the EU/EEA, You have a statutory 14-day right of withdrawal from a distance contract. The Service is a digital service: the right of withdrawal applies for the full 14-day period, including after You have begun using the Service. If You withdraw within 14 days, You will be refunded in proportion to the part of the subscription period not yet elapsed. Withdrawal requests: [email protected], or using the model withdrawal form annexed to these Terms. Terms specific to your country are set out in Annex B; where they differ from this section, Annex B prevails for your country.

When You purchase a subscription — a request that also covers each of its renewals — upgrade the plan or add seats, You expressly request that the provision of the Service begin immediately, without waiting for the end of the withdrawal period, and You confirm that You have been informed of the consequence of that request. That consequence is not the loss of the right of withdrawal — You keep it for the full fourteen days. It is only that, if You withdraw after the Service has begun, You pay an amount in proportion to the part of the paid period that has elapsed by the time You inform us of Your withdrawal. Token packs are subject to a separate rule, set out in section 4 and in the Annex.

An upgrade of the plan and an addition of seats are separate purchases, each concluded at a distance with its own order and payment: You may withdraw from such a purchase within 14 days of making it, and the additional payment is reimbursed in proportion to the part of the period it covers not yet elapsed. The withdrawal period of the subscription itself runs from its conclusion and is neither restarted nor shortened by an upgrade. If You withdraw from the subscription within its period, upgrades and seats purchased on it are reimbursed together with it, each in proportion to the part of its period not yet elapsed (section 4).

The right of withdrawal must be exercised in good faith. Any refund is calculated in proportion to the service actually supplied; for token packs, in proportion to the quantity not yet consumed (section 4). Where withdrawal is used repeatedly or systematically (including a "subscribe — withdraw — re-subscribe" cycle) to obtain free access, Lynkora may assess such requests individually, decline the automatic (self-service) refund, and apply measures under the acceptable-use and termination provisions of the User Agreement.

6. Refunds

Every customer — whether or not a consumer, and wherever located — may obtain a refund of a purchase within 14 days of making it, on the terms of section 5 and Annex A: through the refund function in the billing settings or by a request to [email protected], without giving reasons. For customers who are not EU/EEA or UK consumers this is a contractual right granted by Lynkora on the same terms. After that period, beyond statutory rights, fees are non-refundable; cancellation stops future renewals, and access continues until the end of the paid period.
If the Service was materially unavailable or non-conforming and we could not remedy it within a reasonable time, contact us — statutory remedies (including price reduction or termination under Directive (EU) 2019/770 for consumers) remain unaffected.
If you are dissatisfied with a charge, contact [email protected] before contacting your bank; we will review your request and respond within five (5) business days.
Refunds, where due, are processed by the Merchant of Record to the original payment method, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision, where the refund follows from your statutory right of withdrawal.
If a refund to the original payment method is not possible (the account has been closed, or the bank does not accept the payment), we will inform You and agree another way of refunding with You, as a rule a bank transfer; for that we ask only for the details the transfer requires, and it involves no cost to You. The periods stated above apply; a delay caused by the impossibility of crediting the original payment method does not deprive You of the refund.

7. Cancellation, Downgrade and Account Deletion

You may cancel or downgrade at any time in the billing settings. Cancellation takes effect at the end of the current paid period. On a downgrade, and when a paid subscription ends, content exceeding the limits of the new plan is neither deleted nor archived; creating new content is unavailable until the Tenant is within those limits, and members in excess of the seats are handled as set out in the User Agreement ("Consequences of Termination"). Data export remains available per the User Agreement.

Deleting Your account stops the renewal of the subscription. Within thirty (30) days the account can be restored: content, unconsumed add-on balances and the subscription are restored with it, provided the paid period has not expired by the time of restoration. If the paid period expires during that time, the subscription is not resumed and paid access must be purchased again. After thirty days the deletion becomes irreversible: data is erased, the subscription is terminated, and prepaid fees for the remaining part of the period together with any unconsumed balance of token packs and other add-ons are forfeited and are not refunded, transferred or restored, including if You register again. Before You confirm deletion we show You the paid-through date and the unconsumed balance. This does not affect Your statutory rights, including the right of withdrawal within fourteen days of the conclusion of the contract: deleting Your account neither waives that right nor shortens the period for exercising it. If You wish to stop paying but keep access until the end of the paid period, cancel renewal instead of deleting the account.

Deleting Your account in the Platform does not delete Your customer account at the Merchant of Record or the records it keeps: as an independent controller it retains payment, invoicing and tax records for the periods required by the law applicable to it. Requests concerning that data are addressed to the Merchant of Record.

8. Invoices and Tax Documents

Invoices/receipts are issued by the Merchant of Record and sent to the email address you provide at checkout. The same invoices and payment history are also available in the billing settings of the Platform and in your customer account at the Merchant of Record (see section 1). To have a receipt re-sent, contact [email protected]. Provide your VAT ID at checkout for reverse-charge treatment where applicable.

9. Precedence

These Billing Terms supplement the User Agreement; in the event of a conflict on a matter these Billing Terms expressly govern, these Billing Terms prevail, as provided in the "Acceptance of the Agreement" section of the User Agreement. Any dispute arising out of or relating to billing is resolved exclusively under the Dispute Resolution provisions of the User Agreement (including its arbitration provisions and time limits). Mandatory consumer rights prevail over anything to the contrary herein.

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Annex A — Right of withdrawal (consumers in the EU/EEA)

This Annex forms part of these Billing & Refund Terms. It applies if, and to the extent that, you are a consumer under the law of your country of residence.

A. Information on the right of withdrawal

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason.

Withdrawal period. The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

How to withdraw. To exercise the right of withdrawal, you must inform us —

Lynkora DOO Beograd
Kneza Miloša 15, 11000 Belgrade, Republic of Serbia
Company reg. no. MB 22195689 · Tax id PIB 115706177
E-mail: [email protected]

— of your decision to withdraw from this contract. You may do so in any of the following ways:

through the refund function in your account billing settings, which processes an eligible withdrawal automatically within the 14-day period;
by an unequivocal statement sent to [email protected] (for example, an e-mail);
by using the model withdrawal form set out in part B below. Using the form is not obligatory.

Withdrawal is not the same as cancellation. Cancelling your subscription stops future renewals and leaves your access running until the end of the period you have already paid for; by itself it does not give rise to a refund. Withdrawal within the 14-day period ends the contract and gives rise to a refund calculated as set out below. Both options are available in your account billing settings during the withdrawal period.

Deadline. To meet the withdrawal deadline, it is sufficient that you use the refund function, or send your communication concerning your exercise of the right of withdrawal, before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we will reimburse to you all payments received from you, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Reimbursement is processed by the Merchant of Record identified in section 1 of these Terms.

If performance has begun. If you requested that the provision of the Service begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided to you until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract. You give that request when you purchase a subscription (the request also covers each of its renewals), upgrade the plan or add seats, and you are informed at that moment of what it means; see section 5.

Token packs. A token pack is supplied as a separate contract for a defined quantity. Where you have consumed part of a pack, the amount payable is calculated in proportion to the quantity consumed.

B. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Lynkora DOO Beograd, Kneza Miloša 15, 11000 Belgrade, Republic of Serbia — [email protected]

I/We () hereby give notice that I/We () withdraw from my/our (*) contract for the provision of the following service:

_______________________________________________

Ordered on ()/received on (): _______________

Name of consumer(s): _________________________

Address of consumer(s): ______________________

Workspace (tenant) address or account e-mail: ______________________

Signature of consumer(s) (only if this form is notified on paper): ______________________

Date: _______________

(*) Delete as appropriate.

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Annex B — Country-specific terms

This Annex forms part of these Billing & Refund Terms. It sets out terms that apply only in a particular country or region. Where this Annex differs from the main text, this Annex prevails for that country or region.

European Union / EEA

The right of withdrawal described in section 5 arises under Directive 2011/83/EU as implemented in your country. Annex A applies to you, including the model withdrawal form.

United Kingdom

If You are a consumer in the United Kingdom, the same fourteen-day right applies under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, on the terms set out in section 5. References to the EU/EEA in section 5 and in Annex A are to be read as including the United Kingdom, and the model form in Annex A may be used to cancel.