LiKE User Agreement

Version 1.5 · Effective date: October 23, 2026 · Last updated: October 22, 2026

For users who accepted an earlier version, this version takes effect on November 22, 2026 — thirty days after notice of it — unless they accept it earlier; for new users it applies from the effective date.

1. Definitions

In this Agreement, the following terms have the meanings set forth below:

• "Platform" — the LiKE web application, available on the lynkora.pro domain and its subdomains, including all its features, APIs, documentation, and related services provided by Lynkora.

• "User" — an individual who registers and uses the Platform, either in their own name as a private individual (consumer) for personal purposes, or on behalf of an Organization.

• "Organization" (also "Tenant") — the company, legal entity, or other distinct workspace (including a private individual's personal workspace) under which the account is registered. The Organization's workspace is identified by an address (subdomain) allocated by Lynkora; the subdomain remains part of Lynkora's domain and is provided for use for the duration of the subscription — no rights to it are acquired by the Organization, and Lynkora may change or reclaim it in accordance with this Agreement and its naming policies.

• "Content" — all documents, text, images, data, and other information created in the LiKE editor (including content created with the assistance of AI features), or uploaded, imported, or synchronized to the Platform. AI Output generated for you and saved to your knowledge base forms part of your Content, subject to the AI Supplementary Terms.

• "AI Search" — a Platform feature that uses artificial intelligence to search for and retrieve information from Content.

• "AI Responses" — text generated by the AI Search system based on the Organization's Content.

• "Service" — all features, services, and resources provided by the Platform, including hosting, content management, and search.

• "Lynkora" — the company that developed and operates the LiKE Platform.

2. Acceptance of the Agreement

This User Agreement (the "Agreement") governs your use of the LiKE Platform. By registering for or using the Platform, you accept this Agreement in its entirety. If you do not agree with any part of this Agreement, please do not use the Platform. You accept this Agreement by ticking the acceptance checkbox shown at registration (including registration with a Google account), when accepting an invitation and when creating a further Organization; none of these steps can be completed without it. We record the version of the documents accepted, the date and time, and the text of the checkbox shown to you.

Age Requirements

You confirm that you are at least 18 years old and that you have the legal capacity to enter into binding contracts on behalf of yourself or your organization.

Authority

If you are registering on behalf of an Organization, you confirm that you have the authority to bind that Organization to this Agreement. The Organization shall be responsible for all actions performed under its account.

Important: This Agreement, together with the documents incorporated by reference (the Billing & Refund Terms, the AI Supplementary Terms, and the Privacy Policy), constitutes the entire agreement between you and Lynkora, superseding any prior agreements. In the event of a conflict between this Agreement and any incorporated document on a matter that such document expressly governs, the provisions of that incorporated document prevail.

No terms of any purchase order, order acknowledgement, supply agreement, or other business form used by you shall supersede, supplement, or otherwise modify this Agreement or create any obligation for Lynkora, regardless of whether Lynkora has accepted, signed, or fulfilled an order under such document. Such documents are relevant solely to identify the scope of the order (plan, number of seats, term).

3. Account

Registration Requirements

When registering, you must provide a valid work email address. You are responsible for keeping the information you provide accurate and up to date.

Account Security

Sign-in to the Platform uses your email and password, or sign-in with your Google account (OAuth); on eligible plans, enterprise SSO (OIDC) is available. One-time codes sent to your email are used to verify your address at registration and to reset (recover) your password. You are fully responsible for maintaining access to your account and must:

• Immediately notify Lynkora of any unauthorized access to your account

• Not share access to your email, sign-in codes, or SSO credentials with third parties

• Log out of your account when using shared computers

Lynkora shall not be liable for any losses, nor for any Platform data becoming known to third parties, nor for any resulting material, non-material, and/or moral consequences, arising from unauthorized access to your account through your own fault.

Organizations and Tenants

Each Organization corresponds to a single Tenant (one workspace). However, a single User account may create and/or belong to multiple Tenants — for example, if you manage several organizations or keep personal and work workspaces separate. Access rights are determined separately within each Tenant. If you need help managing multiple Tenants, please contact our support team. Each Tenant is a separate billing unit: the plan, limits, and charges are determined and invoiced per Tenant.

Administrator Responsibility

The Tenant Administrator is responsible for:

• Managing users and access permissions

• Overseeing employee use of the Platform

• Compliance with internal security policies

4. Service Description

Core Features

The LiKE Platform provides:

• Tools to store, create, edit, search, and process the knowledge base content of a User or an Organization for subsequent AI search over it

• AI-powered search (multi-stage processing pipeline)

• Multilingual content support

• Integrations with popular platforms

• Public Documentation feature for publicly accessible documentation

AI Search Pipeline

Our AI search uses a multi-stage processing workflow, including text preprocessing, semantic vectorization, relevance ranking, access-permission filtering, answer generation, and result caching. Implementation details may change as the Service evolves.

Multilingual Support

The Platform supports content and interface in various languages. The quality of AI responses may vary depending on the language. The list of available and supported interface and AI-search languages may differ, is set out in the LiKE documentation, and may change.

Access from Mobile Devices

The Platform is a web application available from desktop and mobile browsers, including a mobile-optimized interface. Certain features may be unavailable, limited, or presented differently in the mobile interface; the full set of features available on your plan is provided only in the desktop version. If Lynkora releases dedicated mobile applications in the future, this Agreement will apply to them as well, unless separate or supplemental terms are provided with the relevant application.

Integrations

The Platform supports integrations with third-party services. The use of integrations is governed by the terms of the respective providers.

Public Documentation

Any documents designated by the User — whether created in the LiKE editor or imported or synchronized from third-party systems — for which the User (an authorized person with the appropriate rights) has enabled public mode may be made public. Such documents are accessible via publicly available links without requiring registration. The User determines what content is published and may disable public mode at any time. Whether your public knowledge base is indexable by search engines is controlled by your settings; you are responsible for what you expose. Lynkora does not guarantee inclusion in, exclusion from, or removal of public content from third-party search engines' indexes and caches.

Scope of Features

The Platform's feature set depends on your plan and is described on the "Pricing" page and in the LiKE documentation. The Platform is provided with the features actually available on your plan at the relevant time; Lynkora does not warrant the presence of any specific feature not described for your plan. Your expectations of additional or different functionality not reflected in the documentation or on the pricing page are not part of this Agreement. This section does not limit EU/EEA consumers' rights to conformity of the digital service with its description.

Intended Use

The Service is designed and offered for use in trade, business, craft or professional activity. Access to the Service for purposes outside such activity is available on the terms applicable to consumers, as set out in this Agreement and the Billing & Refund Terms.

Documentation and Help Materials

Documentation, help articles, guides, tooltips, screenshots, and other descriptive materials are provided for informational and convenience purposes. They may contain inaccuracies, typos, gaps, or become outdated as the Service evolves. Lynkora does not warrant the accuracy, completeness, or currency of the documentation. In the event of a conflict between the documentation and the actual behavior of the Platform (and, for paid features, the "Pricing" page and your plan card), the actual behavior and those pages prevail. You should not rely solely on the documentation for decisions with material consequences — verify within the Service itself. This does not limit EU/EEA consumers' mandatory rights.

Beta Services

Lynkora may from time to time offer alpha, beta, preview, early access or evaluation features ("Beta Services"). Beta Services are optional and are provided "as is", without warranties or service level commitments; they may be changed, limited or discontinued at any time and may be subject to additional eligibility conditions and limits, which are set out when the feature is offered. Participation gives no discount, credit, price guarantee or other benefit, and no right to continued access to a feature after it is withdrawn or becomes part of a paid plan. The sections of this Agreement governing data protection, acceptable use, and intellectual property apply to Beta Services in full. This does not affect Your mandatory rights as a consumer.

5. Plans and Billing

Available Plans

LiKE offers the following plans:

• Free — a free plan with limited features

• Starter — a basic paid plan

• Team — a plan for teams of up to 25 people: a shared knowledge base, integrations, and collaboration

• Pro — an advanced plan with priority support

• Business — a plan for growing teams with increased limits

• Enterprise — a plan for large organizations with SLA and dedicated support

The current list of plans and their limits is published on the "Pricing" page of our website.

Regional Pricing and Plan Allowances

Prices and part of the plan allowances depend on the pricing region, which is determined from the available signals — including your location, the country of your account or billing profile, and the country in which your payment method was issued — as set out in section 2 of the Billing & Refund Terms. The region affects the price and the monthly and daily AI token allowances; the number of seats, the number of documents, the storage volume, and the feature set of a plan do not depend on the region. The region applicable to you, the price, and the resulting allowances are shown on the "Pricing" page and at checkout before you place your order. The region is fixed at the time of purchase and does not change until the end of the paid period; a different region, where applicable, takes effect from the next renewal. Regional differentiation is based on your place of residence or establishment and not on your nationality. Regional scaling of allowances does not apply to the Free plan, to trials, or to Enterprise plans.

Billing Cycle

A subscription is purchased for a period of 1, 3, 6, or 12 months depending on the option selected, and payment is charged for the selected period. Longer subscription periods offer a discount compared to monthly billing.

The price is the price of the selected period and does not depend on the number of days in it: a month means a calendar month, and the period is counted from the date of payment, not from the first day of a calendar month. The monthly steps within a longer period begin on the same day of each month; where that day does not exist in a given month, on the last day of that month. These calculations are set out in the Billing & Refund Terms.

Automatic Renewal

Subscriptions renew automatically at the end of each billing period for a further period equal to the period originally selected (1, 3, 6 or 12 months).

Renewal is charged at the prices in effect on the renewal date. A changed price applies to a renewal only if notice of that change was sent to you at least one (1) month before the renewal date; otherwise the renewal is charged at the previous price and the changed price applies from the following renewal.

Any discount for a longer billing period applies on renewal according to the discount schedule in effect on the renewal date; changes to that schedule are subject to the same one-month notice rule.

You may cancel at any time from your account dashboard. On cancellation you retain access to the paid subscription until the end of the period already paid for, and future renewals stop.

We will send you a reminder before each renewal stating the amount, the renewal date, and how to cancel: for a monthly subscription, no later than seven (7) days before the renewal date; for a three-, six- or twelve-month subscription, no later than thirty (30) days before the renewal date. If you are a consumer in France, the reminder for a monthly subscription is sent no later than one (1) month before the renewal date.

Payment Processing

Subscription payments are processed by Lynkora or by authorized third-party payment services (payment processors / a registered reseller — merchant of record) engaged by it. The applicable payment provider is responsible for accepting payments; calculating, collecting and remitting applicable taxes (VAT/GST/sales tax) in the relevant jurisdictions; and handling card data in accordance with the PCI DSS standard. Lynkora does not store or process your full card details.

Card details are entered on a secure payment page. Information about the applicable merchant of record and how the charge appears on your bank statement is disclosed in the Billing & Refund Terms at the time of purchase.

The merchant of record maintains its own customer account holding your purchase history, subscriptions and payment data; how to reach it, and which billing actions are available there rather than in the Platform, is set out in section 1 of the Billing & Refund Terms.

Price Changes

Lynkora reserves the right to change prices. You will be notified of any price changes at least one (1) month before they take effect. Continued use of the Platform constitutes your acceptance of the new pricing. The new price applies from the next billing period after the notice period ends; the price of your current paid subscription does not change until the end of its period.

Price changes are governed by this section and not by the "Material Changes" provisions of the "Changes to the Agreement" section; a change of price does not require your explicit consent, and you may cancel before it takes effect.

Annual Price Indexation (Inflation)

No more than once every 12 months, Lynkora may review prices to account for inflation and rising costs, referencing the official consumer price index for the relevant currency or jurisdiction (for example, Eurostat HICP for EUR and equivalent official indices for other currencies). You will be notified of any such change at least 30 days before it takes effect.

Sharp inflation or currency devaluation. In extraordinary circumstances — a sharp rise in inflation or a significant devaluation of the billing currency (reference: annual inflation in that currency above 15%) — Lynkora may adjust prices more than once a year and/or move billing in the affected currency to a more stable one (USD or EUR), with at least 30 days' notice.

The new price applies from the next billing period after the notice period ends; the price of your current paid subscription does not change until the end of its period. If you do not agree with the new price, you may cancel before it takes effect. Taxes are calculated and remitted by the merchant of record and are not part of this indexation.

Refund Policy

New users may be offered a free trial (no payment details required); the trial does not create any payment or refund obligations. For paid subscriptions: every customer — whether or not a consumer, and wherever located — may obtain a refund within 14 days of a purchase, in proportion to the part of the paid period not yet elapsed (for token packs, to the quantity not yet consumed), as described in the Billing & Refund Terms; for EU/EEA and UK consumers this is the statutory right of withdrawal. After that period, beyond your statutory rights, subscription fees are non-refundable; upon cancellation, access continues until the end of the paid period and future renewals stop. Refunds, where due, are processed through the merchant of record to the original payment method in the original payment currency.

AI tokens

The Platform's AI features (search and answer generation, AI writer, formatting, retrieving and processing data from connected sources) consume AI tokens — a unit of text processing. The monthly token limit depends on the plan. On paid plans the limits for AI tokens, articles, pages and storage are shown per user and add up within the Tenant: the Tenant's limit equals the per-user limit multiplied by the number of paid seats and is shared by the whole team. On the Free plan and during a trial, a single team limit applies and is not multiplied by the number of seats. A plan also sets a daily limit, so that the monthly allowance cannot be spent in a single day. So that one member cannot use up the allowance of the whole team, a single member may consume no more than their share of the monthly pool plus 30%; the share is the pool divided by the number of active members of the Tenant (guests and deactivated members are not counted). Separately purchased token packs are not subject to this per-member limit; they are used after the monthly pool has been consumed and are subject to the daily limit of the plan. Content indexing via embeddings has its own separate monthly allowance with its own daily limit and does not reduce the allowance for search and answers. When the monthly limit is reached, AI features pause until the allowance is renewed or, on a paid plan, until the owner of the Tenant purchases a token pack (who may purchase a pack and when is set out in section 4 of the Billing & Refund Terms); access to the Platform and reading materials remain available.

The monthly allowance is granted for each monthly step — on a paid subscription, counted from the start of its billing period; on the Free plan, counted from the date the Tenant was created — and does not carry over: any unused part does not accumulate, is not refunded and is not exchanged. Separately purchased token packs are not subject to this rule and remain available until fully consumed.

6. Content and Intellectual Property

Ownership of Your Content

You retain ownership of all Content uploaded to the Platform. Lynkora does not claim any ownership rights to your Content.

Lynkora License

By uploading Content to the Platform, you grant Lynkora a limited, non-exclusive license to use your Content for:

• Providing Platform services

• Indexing and search

• Generating AI responses

• Maintaining and optimizing the Platform

Cross-Tenant Access Protection

Your Content is strictly isolated and inaccessible to other Organizations. Lynkora does not provide access to one Tenant's Content to other users.

Lynkora's Rights

Lynkora owns the Platform, including all source code, features, database structure, and intellectual property used to provide the Service. Except for the rights expressly granted in this Agreement, no rights, licenses, or permissions — including any license to Lynkora's patents, know-how, trademarks, trade secrets, or other intellectual property — are granted to you, whether expressly, by implication, or by estoppel.

Trademarks and Brand

"Lynkora", "LiKE", "Lynkora intelligent Knowledge Engine" and the associated logos are trade names and trademarks (™) of Lynkora DOO Beograd. You may not use them — or any confusingly similar names, signs, or domain names — without Lynkora's prior written consent, except for nominative fair use to accurately refer to the Service. You may not remove or alter brand or attribution notices displayed by the Platform where they are required by this Agreement or by law.

Content Upon Termination

After your paid subscription ends, you are automatically moved to the Free plan and may continue using the Platform within the limits of the free tier. Content exceeding those limits is not deleted or archived for that reason: you can still read, edit, delete and export it. While the Tenant exceeds the limits, creating new content (including import and copies) is unavailable and synchronisation of connected sources is paused; both resume once the Tenant is within the limits or moves to a plan that covers them. If the Tenant has more members than seats, the procedure described in "Consequences of Termination" applies.

Customer Data and Content: Your Rights and Legal Basis

By uploading, importing, creating, or exporting any Content through the Platform — including personal data (yours, your employees', customers', and other third parties') and commercial, confidential, or trade-secret information (yours or belonging to third parties) — you represent and warrant that:

• you hold all necessary rights, permissions, and authority to upload, import, process, store, and export such Content through the Platform;

• you have obtained all required consents from data subjects and have an appropriate legal basis (including in accordance with the GDPR and the applicable Serbian Law on Personal Data Protection (ZZPL), and other applicable law) to transfer such data to Lynkora and have it processed as part of the Service;

• such Content does not infringe the intellectual property, confidentiality, trade-secret, or other rights of third parties and does not violate applicable law.

With respect to personal data uploaded through the Platform, you act as the Data Controller and Lynkora acts as the Processor acting on your instructions. How we process personal data is described in the Privacy Policy (/en/privacy.html). You are solely responsible for the Content, its lawfulness, and compliance with applicable requirements; Lynkora is not obligated to verify the lawfulness of Content you upload.

7. AI Search and Response Generation

Nature of AI Responses

AI responses are suggestions and estimates, not guaranteed facts. The system is based on analysis of your Content and may contain inaccuracies, errors, or misinterpretation of information.

An AI response is built from the fragments retrieved by search and may not cover all materials in your knowledge base that relate to the question: the absence of information from a response does not mean it is absent from the knowledge base. Newly added or edited Content becomes available to AI features only after indexing, which is not instantaneous.

Your Responsibility

You bear full responsibility for verifying and validating all AI responses before use. This is particularly important for:

• Mission-critical information

• Financial or legal matters

• Medical or scientific information

• Recommendations for external parties

No Liability for AI Content

Lynkora shall not be liable for the accuracy, completeness, or fitness of AI responses. You use AI features at your own risk. Lynkora does not warrant that AI responses are non-infringing, including as to third-party intellectual property rights; verifying the lawfulness of their use is your responsibility. See the AI Supplementary Terms for details.

AI Performance and Response Time

AI features depend on third-party AI providers (e.g., OpenAI) and on external networks and infrastructure. Response time and the speed of data processing or upload are not guaranteed and may vary or increase due to load on external channels, network conditions, or the servers of the provider and/or OpenAI, as well as the size of the request, the model used, and request queueing. Lynkora may throttle, queue, or temporarily limit AI features to protect Service stability. Delays or interruptions attributable to third-party providers or networks are outside Lynkora's reasonable control and are subject to the limitations of liability in this Agreement (including "Third-Party Provider Failures").

Data Confidentiality

Your Content is used only for:

• Providing AI responses to your Organization or to you as an individual user

• Improving retrieval quality, indexing, and relevance within your Tenant

One Tenant's Content (whether an Organization or an individual user) is not used to train models for other Tenants.

Use for Model Training

Lynkora does not train its own AI models on your Content — Lynkora has no proprietary trainable AI models of its own. Lynkora uses third-party AI providers' models through their APIs; under the applicable API terms, your Content is not used to train or improve those providers' models by default, and Lynkora does not opt in to such training, except where separately agreed with you. If you wish, you may explicitly consent to such use to improve service quality.

AI Transparency (EU AI Act)

The Platform identifies AI-generated answers and AI-generated content in its interface and, where required by law (including Regulation (EU) 2024/1689, Article 50 — applicable from 2 August 2026), marks it in a machine-readable manner — including in the widget, integrations, and the API. You must not remove such markings where they are required by law. If you publish AI-generated content outside the Platform (including through applications consuming the API), the end-user disclosure and labeling obligations rest with you.

AI Supplementary Terms

Detailed terms for AI features — including model providers, prohibited high-risk uses, audio transcription, API and programmatic use, quotas and fair use — are set out in the separate "AI Supplementary Terms" (AI Terms) document, which forms part of this Agreement. For AI-specific matters they prevail over this section.

8. Acceptable Use

You agree to use the Platform only for lawful purposes. The following are prohibited:

Unlawful Content

Content is "unlawful" if it is itself illegal or if its publication, distribution, or processing is illegal under applicable law. Unlawful content includes, without limitation (this list is illustrative, not exhaustive):

• infringement of intellectual property rights (copyright, trademarks, patents, trade secrets);

• unlawfully published personal data or other violations of privacy rights;

• defamation and knowingly false statements whose dissemination is unlawful;

• child sexual abuse material (CSAM) and any content that sexualizes minors;

• terrorist or violent extremist content, incitement to violence or to the commission of crimes;

• unlawful hate speech and unlawful discrimination;

• intimate images shared without the depicted person's consent;

• fraud, phishing, counterfeit goods, and other deceptive material;

• malicious code and exploits (see "Malicious Code and Security Threats");

• content that violates sanctions regimes or export-control rules;

• any other content whose posting or distribution is unlawful in the applicable jurisdiction.

Response to Unlawful Public Content (Notice-and-Action)

Lynkora does not pre-moderate and does not review your private Content. However, with respect to Content you have made public (public knowledge base, widget, integrations, public AI answers), Lynkora may reactively — upon a substantiated complaint, rightsholder notice, or order of a competent authority — remove, disable, or restrict access to material that it reasonably believes is unlawful or violates this Agreement, upon notice to you where practicable, and in compliance with applicable notice-and-action procedures. You may contest such a decision by contacting [email protected].

Assessing a complaint, notice, or order requires Lynkora to examine the material at the reported public location; that material is accessible to anyone to whom You have made it available. Such examination is limited to what is necessary to reach a decision, is carried out by a limited number of authorized persons bound by confidentiality, and is recorded in an access log. It does not extend to Your non-public Content: where a notice concerns a public AI answer generated from non-public Content, Lynkora acts on the public answer and on the public surface serving it, without opening the underlying Content. Lynkora accesses non-public Content only as necessary to provide, secure and support the Service in accordance with the Data Processing Agreement, at Your request, or where required by a binding order of a competent authority. Lynkora may retain the notice, its decision, and — where retention is lawful — a copy of the material concerned, as evidence for handling objections and legal claims; material whose retention is prohibited by law is transmitted to the competent authority and deleted.

User Conduct

• Spam and mass mailing

• Harassment of other users

• Hacking attempts or unauthorized access

Technical Restrictions

• Reverse engineering of the Platform, except as expressly permitted by applicable law

• Scraping and mass downloading of content

• Distributed denial-of-service attacks (DDoS)

• Injection of malware or viruses

Malicious Code and Security Threats

You are prohibited from uploading, transmitting, or distributing through the Platform:

• viruses, trojans, worms, ransomware, spyware, or other malicious code;

• exploits, scripts, or files designed to disrupt, damage, or gain unauthorized access to the Platform, its infrastructure, or other users' data;

• content that circumvents or breaches security or data-isolation mechanisms;

• prompt-injection attacks: content or queries designed to manipulate, override, or extract system prompts, model instructions, internal configurations, or safety controls of the AI features;

• jailbreaking: attempts to bypass usage restrictions or safety mechanisms of the AI features. Good-faith security research is permitted only within the responsible disclosure safe harbor; anything beyond it requires Lynkora's prior written consent.

A User who, intentionally or negligently, allows the Platform to become infected with, or introduces into it, viruses, trojans, bots, or other malicious code that disrupts the Platform or harms other users' data is fully liable for all damage caused to Lynkora, other users, and other third parties. If you intentionally circumvent or attempt to circumvent system prompts, model instructions, or safety controls of the AI features (prompt injection, jailbreaking), or otherwise abuse the AI features or API, you must reimburse Lynkora for the direct costs (including third-party token and API charges and infrastructure costs) incurred in processing such requests.

Lynkora may scan, quarantine, or remove malicious or unlawful content and suspend accounts that pose a security threat.

Sensitive and Special Categories of Data

Content You upload may contain special categories of personal data (health, biometric, racial or ethnic origin, political or religious views, financial data, government identifiers, data of minors). You determine what You upload and are responsible for the lawfulness of doing so, including for having a legal basis to process such data. Lynkora does not inspect Content and has no obligation to review or assess Content in order to identify data subject to specific legal requirements; the technical and organizational measures set out in the Data Processing Agreement apply uniformly to all Content, irrespective of category. Uploading full payment card data (card number, CVV) into the knowledge base is prohibited — payment is handled on the payment provider's secure payment page.

The foregoing does not affect Lynkora's examination of material at a reported public location under “Response to Unlawful Public Content (Notice-and-Action)” above.

Export Controls and Sanctions

You agree not to use the Platform or upload data through it in violation of applicable export-control rules and sanctions regimes (including EU, US (OFAC), and UN sanctions), and not to upload technical data subject to export restrictions.

Credentials

• Sharing credentials with third parties is prohibited

• Selling or trading credentials is prohibited

Limits on Request Volume

For security reasons and to make optimal use of your plan's token limit, the system enforces limits on the number and volume of requests (including to AI features). If the applicable limits are exceeded, the relevant features may be temporarily restricted or paused; the specific limits are determined by your plan.

Billing and Refund Abuse

Bad-faith use of payment features and refund mechanisms is prohibited, including: repeated or systematic "pay — refund/withdraw — pay again" cycles intended to obtain free or discounted access; unwarranted payment disputes (chargebacks) where the Service was actually used; and circumventing plan limits through refunds. Any refund, where due, is calculated in proportion to the service actually supplied; for token packs, in proportion to the quantity not yet consumed. Where such abuse is identified, Lynkora may decline automatic (self-service) refunds and suspend or terminate access in accordance with the Termination section. This section does not limit consumers' mandatory rights exercised in good faith.

Consequences of Violations

Violations of the acceptable use policy may result in:

• Account suspension

• Content removal

• Complete termination of access to the Platform

• Legal action in accordance with applicable law

9. Integrations

Third-Party Services

The Platform may integrate with third-party services (Google Drive, Slack, GitHub, etc.). The use of these integrations is subject to the terms of service of the respective providers.

Provider Liability

Lynkora shall not be liable for:

• Interruption of integrated services

• Data loss resulting from a third-party service failure

• Changes to APIs or features of third-party services

OAuth and Authorization

When using integrations, OAuth authorization may be required. Lynkora accesses only the permissions you have explicitly granted.

Token Management

You are responsible for managing access tokens and their security. Promptly revoke access for integrations that are no longer needed.

10. SLA and Availability

Availability Target (Enterprise)

For Enterprise plan customers, Lynkora strives to ensure Platform availability of up to 99% per month (excluding scheduled maintenance). Specific SLA terms are defined in individual agreements.

Scheduled Maintenance

Lynkora reserves the right to perform scheduled maintenance with minimum notice. Scheduled maintenance is performed during low-traffic periods whenever possible, with prior notification.

Failure to Meet the Target Level

If the target availability level is not met for Enterprise plan customers, the applicable remedies (if any) are defined in the individual SLA agreement. The Platform does not offer any separate compensation or "downtime credit" program unless expressly agreed in an individual SLA agreement.

SLA Exclusions

The SLA does not apply to:

• Scheduled maintenance and updates

• Outages caused by integrated service failures

• Customer internet connectivity issues

• Attacks caused by improper use

Stage of development

The Platform is under active development: features may change, be added or be withdrawn, and interruptions and defects are more likely than in a mature product. The scope of the Service is what is actually available on Your plan at the relevant time. This describes the Service and does not limit Your statutory rights: if the Service is materially unavailable or does not conform, the remedies set out in the Billing & Refund Terms and under applicable law apply. You remain responsible for keeping Your own copies of Content that matters to You; export is available at any time as set out in this Agreement.

11. Limitation of Liability

Platform Provision

The Platform is provided on an AS-IS basis without any express or implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. In particular, we do not warrant the accuracy of automatic conversion of imported documents (including recognition of layout, tables, and scanned pages): the result depends on the source file and may require editing in the editor.

For consumers in the EU/EEA, nothing in this section limits statutory conformity guarantees for digital content and digital services.

No Warranties

Lynkora does not guarantee:

• Continuous availability of the Platform

• Error-free operation

• Compatibility with all systems

• Preservation of Content

Limitation of Damages

Lynkora's maximum aggregate liability to you is limited to the greater of (a) the amounts paid by you for the Service (including via the Merchant of Record) in the three (3) months preceding the first event giving rise to the liability, less any amounts previously paid by Lynkora to you in respect of earlier claims under this Agreement, and (b) one hundred euros (EUR 100). To the maximum extent permitted by applicable law, any right of a business customer to recover attorneys' fees, expert fees, or other dispute-related costs from Lynkora is included within, and does not increase, this cap.

Exceptions to Limitations

Nothing in this Agreement excludes or limits Lynkora's liability for: willful misconduct or gross negligence; death or personal injury caused by its negligence; fraud; or any other liability that cannot be excluded under applicable mandatory law, including non-waivable consumer rights.

Exclusion of Indirect Damages

Lynkora shall not be liable for:

• Loss of profits or revenue

• Loss of data

• Loss of goodwill

• Indirect, incidental, or punitive damages

AI Response Exclusion

Lynkora shall not be liable for any losses arising from inaccuracy, incompleteness, or misuse of AI responses. In addition, Lynkora provides no indemnification for third-party intellectual-property infringement claims relating to AI responses.

Third-Party Provider Failures

With respect to failures, errors, downtime, breaches, or other acts of third-party providers (including AI model, infrastructure, and email providers, as well as the Merchant of Record and payment processors), Lynkora's liability to you, if any, is limited — in addition to the other limits in this section — to the amount Lynkora has actually recovered or been reimbursed from the relevant provider in connection with the event. This section does not limit EU/EEA consumers' mandatory rights.

Indemnification

You agree to defend and indemnify Lynkora DOO Beograd, its affiliates, and employees against any claims, demands, suits, losses, and expenses (including reasonable legal fees) arising from:

• your Content or data uploaded, imported, or exported through the Platform;

• your breach of the representations and warranties in the "Customer Data and Content: Your Rights and Legal Basis" section;

• your infringement of third-party rights (including rights to personal data, intellectual property, and confidentiality) or applicable law.

IP Indemnification by Lynkora

This section applies to business customers only.

Lynkora will defend you against a third-party claim alleging that the Platform, as supplied by Lynkora and used in accordance with this Agreement, infringes that third party's copyright or trademark rights, and will indemnify you — up to the limit set out in "Limitation of Damages" above, which applies to this obligation — against damages finally awarded by a court of competent jurisdiction or agreed by Lynkora in settlement of such a claim.

This obligation does not apply to claims arising from: patents of any kind; AI Responses or other AI output; your modifications to the Platform; use of the Platform in combination with products, services or data not supplied by Lynkora; your Content, data or materials; or your continued use after Lynkora has made a non-infringing alternative available.

The obligation is conditional on you: giving Lynkora prompt written notice of the claim; granting Lynkora sole control of the defence and settlement; and providing reasonable cooperation. Any admission of liability or settlement made without Lynkora's prior written consent releases Lynkora from this obligation.

In response to an actual or potential claim, Lynkora may, at its option: procure the right for you to continue using the Platform; replace or modify the affected part without materially reducing functionality; or terminate the affected subscription and refund prepaid fees for the unused period.

This section states your sole and exclusive remedy and Lynkora's entire liability for third-party intellectual property claims.

12. Termination of Access

User-Initiated Cancellation

You may cancel your subscription at any time through your account dashboard. Cancellation takes effect at the end of the current billing period.

Termination by Lynkora

Lynkora may terminate your access in the following cases:

• Violation of this Agreement

• Non-payment: if a renewal payment fails, we will retry and send you reminders on the first, fourth and eighth day. For ten (10) days from the failed payment the Tenant continues to work as before, but the monthly and daily AI token allowances of the subscription are limited to those of the Free plan; purchased token packs remain available. If payment is completed within that period, the full allowances of the plan are restored immediately. If payment is not completed within ten (10) days, the Tenant is moved to the Free plan (see the Billing & Refund Terms) and the rules in "Consequences of Termination" apply.

• Unlawful use of the Platform

• At Lynkora's discretion with 30 days' notice. In that case, we will refund any prepaid fees for the unused period on a pro-rata basis.

Cure Period

In the event of a violation of the Agreement, you will be given a 30-day period to remedy the situation. Persistent or repeated violations may result in immediate termination of access.

Consequences of Termination

Upon termination of a paid subscription, you are moved to the Free plan and may continue using the Platform within its limits. Content and resources exceeding the Free plan limits are not deleted or archived for that reason: you can read, edit, delete and export them, but while the Tenant exceeds the limits, creating new content (including import and copies) is unavailable and synchronisation of connected sources is paused. If the Tenant has more members than the plan provides seats, we notify the owner of the excess and of the ways to resolve it (purchasing seats, upgrading the plan or removing members) and allow ten (10) days to do so; new invitations are unavailable meanwhile. After that period, access is closed for the members who joined most recently until the number of members matches the number of seats; each member is notified when their access is closed, and the owner's access is never closed. The same procedure applies on a plan downgrade.

Each plan has its own limits (including the maximum number of users per Tenant). If the actual number of users exceeds your plan's limit, the account owner must upgrade to a higher plan with the appropriate limits.

Data After Termination

Lynkora may retain backup copies of your Content for legal purposes for a reasonable period of time. All other copies will be deleted. If you exercise your right to erasure of personal data under the GDPR (or applicable data protection law), such data is deleted in the manner described in the Privacy Policy and the data subject request procedure, except for data whose retention is expressly required by applicable law. Regardless of the deletion of your Content, Lynkora may retain its own account, billing, and audit records, as well as evidence of your acceptance of this Agreement, to the extent permitted by applicable law — including for the establishment, exercise, or defense of legal claims (GDPR Art. 17(3)). Residual copies may persist in encrypted backups until deleted through the rotation lifecycle (typically up to thirty (30) days) and are not used to restore deleted accounts except for disaster recovery; after any restore from a backup, Lynkora applies automated measures to re-delete previously deleted data.

Portability and Switching (EU Data Act)

For customers in scope of Regulation (EU) 2023/2854 (the "Data Act"), the following applies. Exportable data includes your input and output data: articles (including version content available to you), uploaded media files, article and collection metadata, and the knowledge base structure; it does not include Lynkora's trade secrets, internal model configurations, prompts, or derived service telemetry. Method: built-in export functions, free of charge; data is delivered as a single ZIP archive containing articles in Markdown (.md) format and media files in their original formats. Notwithstanding the use of commonly used formats, Lynkora does not guarantee that the export structure will be directly compatible with the import requirements of any particular other service provider; this does not limit your mandatory rights under the Data Act to receive data in a machine-readable format. Timelines: you may request export or a data retrieval for switching with no more than two months' notice; the retrieval period is at least sixty (60) days. Erasure: upon completion of switching or expiry of the retrieval period, exportable data is erased in accordance with the Termination section. Nothing in this Agreement limits your mandatory rights under the Data Act.

13. Dispute Resolution

Governing Law

This Agreement is governed by the laws of the Republic of Serbia without regard to its conflict of law principles. The GDPR, applicable EU data protection law, and mandatory rules of the law of your country of residence apply where they are compulsory.

Pre-Litigation Procedure

If you are a consumer: before bringing proceedings, we ask you to contact us at [email protected] and tell us what the problem is. We will acknowledge your complaint within two (2) business days and give a substantive reply within fourteen (14) days. This is a request, not a condition: it does not affect your right to bring proceedings, or to use any consumer redress mechanism, at any time.

For customers other than consumers, compliance with this procedure is a condition precedent to commencing court or arbitration proceedings. The party asserting a dispute shall send written notice describing the claim, the relevant facts and the relief sought, and the parties shall attempt in good faith to resolve it, including at least one conference held by videoconference or telephone, for thirty (30) days from receipt. Limitation periods are tolled during that period. This paragraph does not prevent either party from seeking interim, provisional or injunctive relief.

Consumers in the EU/EEA and the United Kingdom

If you are a consumer in the EU/EEA, you may bring claims in the courts of your country of residence and use applicable consumer redress mechanisms, including alternative dispute resolution (ADR) bodies competent in your country. Nothing in this Agreement limits your mandatory consumer rights. If you are a consumer in the United Kingdom, you may likewise bring claims in the courts of the United Kingdom and use the consumer redress mechanisms available there; your mandatory rights under United Kingdom consumer law are not limited by this Agreement.

Nothing in this Section limits any mandatory right that applies to you if, and to the extent that, you are a consumer under the law of your country of residence, including the right to bring proceedings in the courts of that country.

Business Customers

This section applies to customers other than consumers.

(a) Arbitration. Except as provided in (b) and (c), a dispute arising out of or relating to this Agreement that is not resolved through the pre-litigation procedure shall be finally resolved by arbitration seated in Belgrade, Republic of Serbia, administered by the Belgrade Arbitration Center under its rules, conducted in the English language before a single arbitrator, where either: (i) the amount in dispute equals or exceeds EUR 25,000; or (ii) the dispute concerns a security incident, the disclosure of confidential information, or Customer Data, in which case this paragraph applies regardless of the amount in dispute. Hearings may be conducted by videoconference, and no party may be required to attend in person; in expedited proceedings the tribunal may decide on the basis of documents alone.

(b) Courts. Disputes that fall below the threshold in (a)(i) and outside the subject matter of (a)(ii), as well as claims relating to intellectual property rights and claims by Lynkora for unpaid fees, shall be resolved by the courts of Belgrade, Republic of Serbia.

(c) Interim relief. Either party may apply to any court of competent jurisdiction for interim, provisional or injunctive relief at any time. An application under this paragraph is not incompatible with, and does not waive, the agreement to arbitrate.

(d) Calculation of the amount in dispute. The amount in dispute is the aggregate of all claims arising out of the same or related facts, whether brought in one or several proceedings. A claim of indeterminate value, or seeking relief other than payment of money, falls under (a). If the amount claimed is increased above the threshold after proceedings have commenced, the dispute proceeds under (a).

(e) Individual basis. Disputes are resolved on an individual basis. The arbitrator may not consolidate the claims of different customers or preside over any class, collective or representative proceeding. To the extent any dispute proceeds in court rather than in arbitration, each party waives, to the maximum extent permitted by law, any right to a trial by jury.

(f) United States. Where you are domiciled in the United States, the agreement to arbitrate in this section, including the waiver of class, collective and representative proceedings, is governed by the U.S. Federal Arbitration Act; the remainder of this Agreement remains governed by the laws of the Republic of Serbia. Each party retains the right to bring qualifying claims in small claims court.

Individual Basis of Disputes

To the maximum extent permitted by applicable law, disputes shall be resolved on an individual basis. This provision does not apply where such waiver is prohibited by law, including consumer representative actions in the EU/EEA.

Time Limit for Claims (Business Customers)

To the maximum extent permitted by applicable law, any claim by a business customer arising out of or relating to this Agreement must be commenced within twelve (12) months after the claim accrued; otherwise it is permanently barred. This limitation does not apply to consumers, to payment obligations, or where a longer period is mandatory under applicable law.

14. Changes to the Agreement

Right to Modify

Lynkora reserves the right to modify this Agreement at any time. We commit to notifying you of changes at least 30 days in advance. Where a change is required by law, a regulator's order, or addresses a critical security matter that cannot wait, a shorter reasonable notice period may apply, with the reason stated in the notice.

Application of Changes Over Time

Changes apply prospectively only: any event is governed by the version of the Agreement in force at the time of that event. Previous versions are retained and available upon request.

Material Changes

For material changes to the Agreement (including changes to SLA, limitations of liability, or ownership rights), we will request your explicit consent. Changes of price are not material changes for the purposes of this section and are governed by "Price Changes" and "Automatic Renewal" in the "Plans and Billing" section. If you disagree, you may stop using the Platform and export your data before the changes take effect.

Declining Changes

If you expressly decline material changes, or do not accept them after their effective date where explicit consent is required, we will provide you with the opportunity to export your data for sixty (60) days before access is terminated, after which the account will be closed and data handled per the Termination section. If you have a current paid period: the previous version of the Agreement continues to apply to you until the end of that period, and acceptance of the new version is a condition of renewal; if the change is driven by a legal requirement or critical security matter that cannot wait until the end of the period, we may terminate access early with a pro-rata refund for the unused period. Data export remains available in each of these scenarios.

A declination may be revoked: if You accept the new version at any time before access is closed, the declination ceases to have effect, access and the subscription continue on the usual terms, and nothing is deleted because of it. Until access is closed, Your Content is kept in full.

Where You have a current paid period at the time of the declination, the sixty-day export period begins at the end of that paid period and not on the date of the declination.

Continued Use

For changes that are not material, continued use of the Platform after the new Agreement takes effect constitutes your acceptance thereof. If you disagree, you have the right to cancel your subscription.

Assignment and Succession

Lynkora may assign or transfer this Agreement and the rights and obligations under them, in whole or in part, to an affiliate or successor in connection with a merger, acquisition, reorganization, sale of business or assets, or to a designated merchant of record, without your consent, provided that your rights under this Agreement are not materially diminished. You may not assign this Agreement without Lynkora's prior written consent. This Agreement is binding on the parties' successors and assigns.

Discontinuation or Sale of the Service

If Lynkora decides to discontinue the Service (in whole or in material part) or to transfer it as part of a sale of the business, we will notify you at least thirty (30) days in advance (earlier where feasible), provide the opportunity to export your Content during the period set out in the Termination section, and refund prepaid fees for the unused paid period on a pro-rata basis. Where the Service is transferred to an acquirer, the applicable protections for your data are preserved.

Change History

Lynkora maintains an archive of changes to the Agreement. All versions are available upon request.

15. Contact Information

Support Team

Support email: [email protected]

Quick response: We strive to respond to inquiries as quickly as possible

Legal Contact

Email: [email protected]

Website: https://lynkora.pro

Mailing address: Lynkora DOO Beograd, Kneza Miloša 15, 11000 Belgrade, Serbia (company reg. no. MB 22195689, tax id PIB 115706177)

Company details: Lynkora DOO Beograd, registered in the Republic of Serbia, company registration number (MB) 22195689, tax identification number (PIB) 115706177

Claims and Complaints

Claims must be sent to [email protected] and must include:

• A detailed description of the claim

• Your contact information

• Desired outcome

• Copies of relevant documents

Processing Time

Claims are reviewed within a reasonable timeframe. Lynkora will communicate the results of the review via email.

Note: For the best resolution of issues, please first contact technical support through your account dashboard or via the support email.

Conclusion

Thank you for using LiKE. This Agreement constitutes the entire agreement between you and Lynkora. If you have any questions, please contact our support team.

This Agreement is made and executed in English, which is the sole legally binding and controlling text. Any translation into another language is provided for convenience and informational purposes only. In the event of any discrepancy, ambiguity, or conflict between a translation and the English version, the English version prevails and is the sole legally binding text. This does not limit the mandatory right of consumers, where applicable consumer-protection law so requires, to rely on information provided to them in their own language. Where this Agreement or a document incorporated in it is not available in the language of the Platform interface, the English version is shown; for Serbian in Cyrillic script, the Serbian version in Latin script is shown.

Last updated: October 22, 2026 · Effective date: October 23, 2026 · Version: 1.5