The admin panel consists of a top menu (header) and a left menu (sidebar) — both available on any screen. What you see in the left menu is decided by the permissions of your two roles — your role in the organization (Owner / Admin / Editor / User) and your role in the current space (Admin / Editor / Viewer) — and by the organization's plan. More about roles — Roles and access rights.
A Guest does not get the admin panel: they read and search in the portal, and their bookmarks and notifications are in the portal header (see Search interface).
#Top menu (header)
On the left — breadcrumbs: the name of the current space / the title of the open section.
On the right — buttons (the same for all roles):
| Element | What it does |
|---|---|
| Onboarding chip | Appears until onboarding is complete — an entry point to the setup wizard |
| Notifications | A bell with an unread badge (on overflow — "9+"). Opens the list; "Mark all as read" |
| Search | Command palette (⌘K / Ctrl+K) — quick navigation across sections and article search in the current space. Works on any page |
| Theme | Cycle icon: light → dark → system |
| Language | Interface language (12 locales) |
| My Profile | Initials avatar → menu: Profile, "Back to search", Log out |
Notification types in the bell: a review assignment ("Review"), a review outcome, a new comment, a space invitation, as well as plan/billing, connector, and onboarding events. Learn more — Notifications and emails.
#Left menu (sidebar)
At the top — the Space Switcher: the active space filters content across all sections. Below it — quick search (⌘K), AI Search, Home, then sections grouped (Content / Management / Support), and at the end — Settings, Log, Trash, Plan & Limits.
An item is shown if you have at least one of its permissions; a menu section is shown if at least one of its items is. The "Who can access" column shows who sees the item by default and which role is needed — in the organization or in the space. Role permissions are changed in Settings → Manage permissions: a granted permission shows the item, a removed one hides it.
| Section | Who can access | Purpose |
|---|---|---|
| AI Search | everyone | AI answers from the knowledge base |
| Home | Editor+ in the space | Start screen |
| Articles | list — everyone; editing — Editor+ in the space | Article list and management |
| Editor | Editor+ in the space (organization Owner — always, organization Admin — in corporate spaces) | Creating/editing an article |
| Questions | Editor+ in the space * | User questions and gaps (Gap Alerts) |
| Analytics | Editor+ in the space — for their own spaces; Owner — for the whole organization * | Usage, cost, traffic |
| Team | Admin / Owner | Members, roles, invitations |
| Integrations | Admin / Owner * | Content sources and channels |
| AI Cache | Admin / Owner | Cached AI answers |
| Support | create a ticket — everyone; all organization tickets are visible to Owner / Admin | Support tickets |
| Documentation | everyone | External link to help |
| ⚙ Settings | Admin / Owner; for the admin of the current space — the “Spaces” tab | Organization settings |
| Audit Log | Admin / Owner * | Change history |
| Trash | Editor+ in at least one space | Deleted items with restore |
| Plan & Limits | Owner only | Plan, limits, billing, add-ons |
* — the item also depends on the plan: Analytics and Integrations — from Starter, Questions — from Pro, Activity log — from Team. On a plan without the feature, the organization Owner and Admin see the item with a lock and the caption "Requires … plan" (for the Owner the item opens Plan & Limits); others don't see it. See Plans.
Additionally in the sidebar: counter badges (the number of articles in the space, unread questions, items in Trash), active section highlighting, a collapse icon (turns the menu into a narrow icon strip — tooltips appear on hover), and at the bottom — user and log out and the app version.
Two access axes. Your organization role sets access to management sections (Team, Integrations, AI Cache, Log — from Admin/Owner; Plan & Limits — Owner only). Working with a specific space's content and its Analytics is determined by your role in that space: an organization User with the Editor role in a space can fully edit its articles and sees its analytics; an organization Editor with the Viewer role in a space can only read. The organization Owner has access to all spaces; the organization Admin — to corporate spaces and to private ones where they are a member. More details — Roles and access rights.
#Tooltips
Many elements have hover tooltips (appearing after ~350 ms): icons without text, collapsed-menu buttons, colored article-status badges (public / internal / draft), limit progress bars, metrics on the Home screen. If something is unclear, hovering the cursor almost always gives the answer.
#Contextual help
The ? button in the bottom-right corner opens tips for the current page, keyboard shortcuts, and support links.