Control panel → Questions — user questions that LiKE answered poorly or couldn't answer at all. Each such question is a hint about which article is missing. This section is available to the Editor role and above.

#What counts as a gap

A gap starts with a search query whose answer covered the topic by less than 75% (the coverage score is assigned by the LLM when the answer is generated). Such a question lands in the "Questions" section right after the search.

Search failures on our side and meaningless input (strings that are too short, typing in the wrong keyboard layout) are not counted as gaps and do not land in the section.

#Topics

Once a day LiKE reviews the accumulated questions: it combines questions about the same thing into topics (the "Knowledge gaps" block) and gives a verdict for each:

  • "No article" — there is no article on this topic in the base; it needs to be written;
  • "Article incomplete" — an article exists but does not answer this question;
  • "Search missed it" — an article exists and answers, but search did not find it. This is a search defect, not a task for an editor: such topics are not included in the counter on Home;
  • "Not reviewed yet" — the topic has been assembled, but there is no verdict yet.

A topic is not recreated every night: new questions are added to an already existing open topic.

Why this matters: to see real gaps in the knowledge base, prioritize content by actual demand, and understand what employees search for and in which words.

#Triaging questions

A list of questions with sorting (by frequency / by date / by confidence) and filters: status (All questions / New / In progress / Assigned / Resolved), section, clusters. Each question shows its text, how many times it was asked (×N), the language (flagged if the query is cross-language), the section, and the time of the last request.

Each question is resolved through one of two tracks:

✦ AI judgment — LiKE analyzes the question and either:

  • suggests an existing article with a confidence percentage and rationale — the "Accept" button;
  • recommends creating a new article if no suitable one exists.

You can run or re-run the analysis manually with the AI analysis button.

Your decision — manually:

  • "Existing article" — extend an already written article;
  • "New article" — collect the question into a cluster for a future article;
  • "Dismiss" — the question does not need an article.

Similar questions can be combined into clusters (manually or with the "Auto-cluster" button) and closed with a single article for the whole cluster: "Create article", "AI article" or "Link questions to an article". Bulk selection of questions via checkboxes is supported — "Archive" and "Accept AI".

#Where else gaps are visible

  • Home — a banner with the number of topics worth closing; the "View" button leads to the "Questions" section.
  • Articles — the "AI recommends" banner with an unreviewed topic.
  • Editor — the "Insights" tab, the "Linked Questions" card: questions explicitly linked to this article, and the "Check Coverage" button. This closes the loop: question → creating or improving an article → closing the question.