Give your team access to the knowledge base directly in messengers.

#Slack

#Connecting

  1. Go to Integrations → Slack
  2. Click "Connect" — the Slack authorization page opens
  3. Select a workspace and grant access
  4. Done — the bot appears in your Slack

#Usage

Team members can:

  • Type the command /like How do I request time off?
  • Mention the bot @LiKE in any channel
  • Send the bot a direct message

The bot responds with an AI-generated answer and links to articles.

#How teammates reach the bot

The bot is visible only to members of the Slack workspace and answers in the channels it has been invited to. Invite your teammates to the workspace and to the channel where the bot answers; to the channel — with the /invite command in that channel.

Invite link. The organization owner or an admin pastes it into the “Slack invite link” field on the Slack card (Integrations → Channels); only slack.com addresses are accepted. Teammates who are not in the workspace yet will see a “Join the workspace” button (Home → “Ask in chat”). Where to get the link: in Slack on a computer, click the workspace name → “Invite people to…” → “Copy invite link”.

Link lifetime. A Slack invite link works for 30 days. Below the field you can see when it was saved and roughly until when it is valid. After 30 days the card warns that the link has most likely expired, and the owner and admins get a bell notification — one per saved link. Save a new link and the countdown starts over.

#Settings

  • Default language — any of the 12 interface languages (ru, en, de, es, fr, it, pt, ko, sr, sr-Cyrl, ar, zh). The language of the answer itself is determined automatically from the language of the question (out of 32 supported)

#Telegram

#Connecting

  1. Open @BotFather in Telegram
  2. Create a new bot with the /newbot command
  3. Copy the bot token
  4. In LiKE, go to Integrations → Telegram → "Connect"
  5. Paste the token and confirm

#Usage

Team members add the bot in Telegram and ask questions in direct messages. The bot answers based on your knowledge base.

Before the first question, each team member links their chat to their account once: in the portal open Home → “Ask in chat” → “Get a linking code”, then send the code to the bot in a single message. The code is single-use and valid for 10 minutes. The link is personal — the bot answers each person according to their space access rights, and does not answer an unlinked chat at all. Alternative: the owner allows a specific shared chat in Integrations → Channels, where the bot answers from public articles only.

#Settings

  • Default language — any of the 12 interface languages (ru, en, de, es, fr, it, pt, ko, sr, sr-Cyrl, ar, zh). The language of the answer itself is determined automatically from the language of the question (out of 32 supported)