Plans and billing

LiKE runs on a SaaS model with monthly, quarterly, semi-annual or annual billing. All paid plans include a 14-day free trial — no card required. If you complete the onboarding survey in full, we extend the trial to 30 days of Pro as a thank-you for your feedback.

Current prices and a feature comparison always live on the pricing page: lynkora.pro/pricing. That page is rebuilt on every release from a single source; the article below is synced with a snapshot of the pricing page at the time of writing. If you notice a discrepancy, the pricing page takes precedence.

Multiple organizations — one account. Under a single LiKE account you can run several independent organizations — each with its own plan, limits and separate invoice; data, users and billing are fully isolated between organizations. When you create a new organization (via the organization switcher at the top left), you start a new independent subscription: it starts on Free, and its plan is chosen and paid for separately. The Pro trial is granted once — it may not be available for a second organization. While none of your organizations is paid, the number of organizations on the account is limited (a trial does not count as payment); once an organization is paid, there is no such limit.

#Pricing plans

The price depends on your organisation's country. The currency is applied automatically — euro, dollar or pound — and the price level itself differs by region: the same subscription costs differently in different countries. In your account you see the price that will actually be charged.

Below is an overview of the plans and what each includes. Current prices for your region (they depend on country and billing period) are always on the pricing page lynkora.pro/pricing.

#Billing periods

Available periods: monthly, quarterly, semi-annual, annual. The longer the period, the lower the effective monthly price; an annual subscription is usually cheaper than monthly. Exact prices for each period and region are on the pricing page lynkora.pro/pricing; you can switch to a different period at any time in the "Plan and limits" section.

#Trial

On the trial the AI-answer allowance covers the whole period, not each month. It does not reset on the first day: the count runs from the start of the trial to its end. That is why "Plan and limits" shows "AI tokens for the trial period" rather than "this month" while the trial lasts.

When the trial ends without payment, you move to Free within Free limits. Existing objects over the limit stay visible, but you can't create new ones until you return to a paid plan.

#Feature comparison by plan

The full capability map — taken one-to-one from the pricing page:

Seats. On paid plans, each active user is billed at the plan's price — in the "Plan and limits" section you can increase or decrease the number of seats. On Free the number of users is capped by the plan and included for free; see the pricing page for the current figure.

^† All AI operations (AI Writer, formatting, translator, AI analysis, block menu, AI chat and search) draw from a single token pool — there are no separate "N generations per tool" limits. Beyond the monthly pool, a daily token limit applies. The number of questions is not limited separately — only token consumption limits it. Current usage is under Plan → Resource usage.

The Trash has a different retention period per plan — see the separate Trash article. Once the period expires, items are permanently deleted.

#Add-ons

The Add-ons tab of "Plan and limits" sells AI-answer packs — small and large. The organisation owner buys them, on any paid plan. Current prices are on the pricing page lynkora.pro/pricing: like the subscription, they depend on your country.

Add-ons are unavailable on Free and during the trial — activate a paid plan first. They are also closed while the subscription has an outstanding balance.

#How a pack is spent

A pack does not expire: it comes into play only after the plan's monthly allowance is used up, and the remainder carries over with no deadline. While the monthly allowance is enough, purchased packs are not touched at all.

#Pack purchase terms

Before payment, the "Buying a pack" window opens: the pack is available immediately after purchase, starts being spent once the plan's allowance runs out, and the purchase can be cancelled within the withdrawal period — the cost of the not-yet-spent part is refunded. The "Buy" button becomes available only after you tick "I agree to these terms — open the pack right away." Your consent is saved together with the purchase; the current period is shown in the window.

#What add-ons do not cover

Member seats are bought elsewhere: press «Change» on the «Seats» card in the Plan section — or open the plan-change dialog, where the seat count can also be adjusted. Each seat is charged at your plan's price. Extra storage and other individual terms are arranged through your manager.

Tip. Before buying, look at Plan → Resource usage — it shows current consumption across every limit. If there is plenty left, you probably do not need a pack.

On Enterprise (and other manager-served plans) add-ons are arranged through your manager rather than self-service.

#How to change your plan

1. Open Plan & Limits in the sidebar
2. Click "Change plan" — a selection window opens
3. Choose a plan on the plans card and, if needed, set the number of seats and the billing period: month / quarter / 6 months / year (longer periods come with a discount)
4. Confirm. On the first subscription payment, tick your consent in the "Starting your subscription" window — without the checkbox the "Pay" button is inactive. If the change requires payment, a secure payment gateway opens (or your saved card is charged); a downgrade does not open the payment page
5. After payment, the plan switches on automatically once the payment system confirms the payment — usually within a minute, sometimes longer if the payment needs extra checks. Until then, the plan card shows "Waiting for payment confirmation"; you can close the page

After refunds. If your organization's subscription was cancelled with a refund twice or more in the last 12 months, a new subscription is arranged through a free reservation or through support — see "Purchases after refunds" below.

In the same window you can change the number of seats, switch the billing period, or cancel the subscription.

#Upgrades and downgrades

• Upgrade — applies immediately. For the remainder of the paid period, only the difference is charged (prorated).
• Downgrade — scheduled for the end of the current paid period: the previous plan stays active until that date, then the new one takes over. While the change is scheduled, the "Plan and limits" page shows a "Plan downgrade scheduled" notice, and you can cancel it before it applies.
• Seat count is changed in the same window: adding takes effect immediately, including together with a downgrade (the extra seats are charged for the rest of the period at the current plan's price), reducing takes effect at the end of the period.
• Billing period changes only from the next period: the current one is already paid for at its length. Until the change takes effect, it is shown in the "Scheduled changes" block and you can "Cancel" it.

If after a downgrade your usage exceeds the new plan's limits (for example, more spaces or seats than allowed), LiKE will ask you to reduce the excess before the change applies.

#What happens when you downgrade

A downgrade takes effect at the end of the paid period — until that date you keep the previous plan in full. Money for unused days is not lost: the period you already paid for runs to its end.

If you add seats together with a downgrade, they take effect immediately: for the rest of the period you pay for them at the current plan's price, and from the switch date the new plan is charged for all seats. The plan card and the notification show this as two lines — "Seats: 2 — active now (paid … extra)" and "Starter plan — from 24.10, … will be charged"; the downgrade banner shows the plan line.

If your volume exceeds the new plan's limits, nothing is deleted right away. The order is:

1. Before you confirm, LiKE shows an exact list: how many articles, spaces and megabytes will be over the limit, and which features become unavailable.
2. On the switch date the plan changes while your content stays in place — in full and with no time limit. Nothing is deleted or archived: articles and spaces over the limit still open, are found by search, and can be edited, deleted and exported.
3. Only growth is closed: while your volume exceeds the new plan's limit, you cannot create or import anything new. As soon as you free up room, creation opens again by itself — without contacting support.

#After switching to another plan

• For three days after the switch the "Plan & Limits" page shows the banner "You have been moved to the … plan from …" with the "Change plan" button, which opens the plan choice. The banner can be closed with the cross. If payments currently go only through support (see below), the notice shows “Contact support” instead of “Change plan”, with no separate notice about it.
• If the new plan's limits are exceeded, the same page and in “Settings” shows a banner with the exceeded limits — articles, volume in pages, spaces, members ("Articles: 450 of 400") — showing what is restricted right now and what to do. It cannot be closed and disappears by itself once the volume is back within the limits or the plan changes. In “Settings” it is seen by the owner and administrators: the owner has a “Change plan” button (leads to “Plan & Limits”), an administrator gets a hint to ask the owner.
• A member who has hit a limit sees an explanation and the "Contact them" button: the owner and admins get a notification in the app. Pressing it again for the same restriction does not send a second notification — the window shows "Request sent" with the date.

What is lost immediately: features the new plan doesn't include (connectors or SSO, for example), and the monthly AI token allowance — it is recalculated for the new plan from the next period.

A scheduled downgrade can be cancelled any time before it applies: the "Plan and limits" page shows a "Plan downgrade scheduled" notice with a "Cancel downgrade" button. Cancelling the downgrade does not remove seats you have already added: they are paid at the price of the plan you keep.

#If there are more members than seats

You can't switch by choice to a plan your members don't fit into — remove the extra members first. But the plan can also change without your decision: after a missed payment, or when a subscription or trial ends. Then there may be more members than seats:

1. Right away, the owner and admins get a notification and an email: how many members, how many seats, and when access will close. A banner appears on the Team page, and the list marks exactly whose access will be closed.
2. After 10 days, access is closed for the members who joined last — exactly as many as needed to fit the number of seats. The owner is never closed; guests don't take seats and are never closed. Reminders arrive 3 days and 1 day before.
3. Everyone whose access is closed gets an email and a notification. Their content stays in place, and the team list shows them with the status “Paused: no seat”.

While there are more members than seats, you can't invite new people.

How to avoid it: upgrade the plan, buy more seats (if your plan sells them), or remove extra members. As soon as members no longer exceed seats, the countdown is cleared automatically.

How to bring someone back: free up or add a seat, then re-enable the member in the team list. While there is no free seat, they can't be re-enabled.

#Changing the number of seats

• Adding a seat applies immediately. Only the prorated difference is charged for the remainder of the paid period.
• Removing seats takes effect at the end of the period: until then the paid seats stay available. Reducing seats below the number of active users is not possible — LiKE refuses and names the numbers («6 active, 5 seats left»). Remove the extra members from the organisation first, then reduce the seats.
• The per-seat price and current usage are shown in Plan → Resource usage.

#When you're charged

• Monthly — every month from the date of your first payment. If you paid on March 12, the next charge is on April 12
• Long period (quarter / half-year / year) — a single charge for the whole period, at a lower per-month price
• Trial → paid plan — a smooth transition when the trial ends (if you've added a card) or via manual payment

#Price changes and charge reminders

The subscription price changes only at renewal and only if we notified you of the new amount at least one month, and never less than 30 days, before it. If the notice came later, the renewal goes through at the previous price, and the new price applies from the following renewal. We remind you of an upcoming charge with an in-app notification and an email: for monthly billing 7 days in advance, for 3-, 6- or 12-month billing 30 days in advance. If the billing country is France, the reminder arrives at least one month in advance, and for monthly billing on the day of the charge: local law requires it. That is why two emails arrive that day — about the charge and a reminder of the next renewal.

#When the monthly volume renews

The monthly volume of AI tokens renews a month after the subscription start date, not on the first day of the calendar month. Paid on the 23rd — the volume runs until the 23rd of the next month. Long periods change nothing here: an annual subscription grants the volume month by month, it is simply paid in advance. The exact renewal date is shown under Plan → Resource usage. Without a subscription (Free), the month is counted from the organization's creation date, not from the first of the month.

Alongside the monthly volume there is a daily cap, so that the monthly pool is not spent in a single day. When it is reached, a "Daily AI answer limit reached" notice appears above the question field together with the time the limit comes back (in your time zone); the monthly volume is untouched.

The owner and administrators get a notification in the bell: for the monthly volume — at 75% and when it is used up, for the daily cap — when it is used up. If the limit turns away visitors in the widget or public search, an email is sent as well: for the daily cap — at most once a day, for the monthly volume — once per period.

Cached answers do not consume AI tokens. A repeated question we already have an answer for is served even when the AI answer limit is used up, and does not count as a request. Before serving it, LiKE checks that the articles the answer relies on have not changed — this takes no tokens.

Indexing is counted separately. Tokens spent parsing articles for search (embeddings) are used mainly when documents are uploaded and changed; each question takes a few more, because the question is also converted to a vector for search. They have their own limit with its own counter. Besides the monthly indexing limit there is a daily one — when it is used up, you get a notification, and indexing resumes after the daily counter resets.

#Payment methods and who takes the payment

Payments are taken by PayPro Global — the merchant of record. The purchase contract is with them: they issue the receipt, apply your country's tax and send the documents to the address given at checkout.

There are two exceptions: corporate plans and payment by invoice go through your manager, and in certain countries the payment is handled by a different partner. Who acts as the seller in your case is shown on the payment page and on the receipt.

Methods: Visa / Mastercard / American Express cards, Apple Pay, Google Pay, plus local methods depending on your country — the list is assembled at the payment step. Saved cards and the billing address are in the Billing details tab.

#The "Plan and limits" section

All subscription management is gathered in the Plan & Limits section (a sidebar item visible only to the organization owner). Four tabs:

Actions to change the plan, period, seat count, and to cancel open in a single window (the "Change plan" and "Change" buttons on the cards).

#Statuses and notifications

Notices appear on the "Plan and limits" page:

• Trial ending — a few days before the trial ends, with a list of what exceeds Free limits
• Plan downgrade scheduled / Scheduled changes (period, seats) — can be cancelled before they apply
• Subscription will be cancelled — with a "Continue subscription" button
• Payment failed — with an "Update card" button (leads to the "Billing details" tab)

#Cancel your subscription

• Cancel — the "Cancel subscription" button is on the plan card, in the plan management window and in the payment menu on the "Invoices" tab. Access to paid features stays until the end of the paid period; until then, you can bring the subscription back with the "Continue subscription" button.
• While the cancellation is pending, you can't change the plan or the seat count: first click "Continue subscription" on the "Subscription will be cancelled" notice.
• If renewal is already stopped (for example, by a cancellation at the payment provider), there is no "Cancel subscription" button: there is nothing to cancel.
• If you click cancel while the last payment can still be refunded, LiKE asks what you want: "Get a refund" or "Stop renewal".

After the paid period ends, the organization automatically moves to Free with Free limits: your data is kept (articles, spaces, team, log), but you can't create new objects over Free limits until you reduce your usage or return to a paid plan.

#Refunds

• How to get a refund. On the "Invoices" tab, open the payment row menu → "Request refund". If a refund is available for that payment, the "Refund for what you haven't used" window opens with the amount — once you confirm, the refund is processed right away. If the rules close the refund, the same item creates a request to an operator; while it is open, the item becomes "Withdraw request". If there is nothing to refund, the item is inactive and shows the reason.
• Deadline. You can ask for a refund within 14 days of the payment (the window is configurable; the current one is shown in the refund dialog).
• How much comes back. For a subscription — the share of the unexpired days of the period paid by that payment; AI volume already spent does not affect the amount. For a pack — the share of the unspent volume, if at purchase you agreed to open the pack right away; without that consent the refund is full. The day of payment is not charged — a refund on the purchase day is full. Rounding goes in your favour.
• Refunding a plan together with add-on purchases. If after paying for the plan you bought extra seats or upgraded the plan, those payments are refunded together with it: the window shows the list and the total to be refunded.
• Refunding an add-on is not refunding the plan. When you refund the add-on itself — extra seats or a token pack — the plan and its renewal stay as they are: for a seats refund the window states how many seats will remain and asks nothing about renewal.
• What happens after the decision. The plan is updated as soon as the payment provider confirms the refund. The money goes back to the same card; the plan, seat count and AI token usage return to their state before the payment; a refund row with the plan transition appears in the history. The owner and administrators receive an email and an in-app notification stating the amount.
• Crediting time. A few business days — it depends on your bank.
• A question about a charge. The same payment menu has a "Contact us" item. We reply within 5 business days — please write to us before contacting your bank: the issue gets resolved faster that way.

#Purchases after refunds

If an organization's subscription has been cancelled with a refund several times, new purchases for it follow a special procedure under section 4 of the Payment and Refund Terms.

• Which refunds count. Refunds made at your request for a subscription, a plan upgrade and seats — in full or for the unused part of the term: "Request refund" in the "Invoices" tab, cancelling the subscription with a refund, or a request that support approved as your withdrawal. A chargeback — disputing a payment through your bank — also counts if the dispute is not resolved in our favor. Refunds of token packs, cancelling an order before the service starts and refunds made on our initiative — for example, after a technical failure — do not count. A refund of a plan together with its seats counts as one refund. Refunds are counted for each organization separately, over 12 months.
• Two refunds — a new subscription by reservation. The plan page shows the "New subscription — by reservation" panel, and until payment opens, the plan change dialog shows the "Reserve from …" button. A reservation is free and non-binding: it stores the plan, the number of seats and the billing period, and nothing is charged. Only the organization owner makes and cancels a reservation. An active subscription is not affected: upgrades, seats and packs are available as usual.
• Paying for a reservation. You can pay for a reservation within 3 days from the date shown in the reservation panel — with the "Pay" button, at the price in effect on the day of payment. On that day the owner and administrators receive an email and the "Your reservation can now be paid" notification. If the date has already arrived, the reservation and the payment take one click. A reservation not paid within 3 days is removed without any consequences — you will get the "Your reservation has expired" notification and can reserve again. You can cancel a reservation at any time with "Cancel reservation".
• New organizations. For the same period, the organization owner, as well as whoever paid for or placed the refunded purchases, cannot create new organizations: if you try, LiKE shows the date until which this is unavailable.
• Three or more refunds — payments through support. The plan page shows the "Payments — through support" panel: a new subscription, upgrades, seats, add-ons and a change of billing period are arranged by support — the "Contact support" button. You can cancel the subscription, downgrade and reduce seats as usual, and an active subscription renews automatically. If the plan has just been downgraded, this is said in the “You have been moved to the…” notice — one notice for both messages.
• How long it lasts. The restrictions apply for 12 months from the date of the last counted refund and lift on their own. Only support can lift them earlier.

#What's recorded in the ledgers

Plan changes, subscription payments and renewals, refunds, pack purchases, seat changes, and subscription cancellation and reactivation are recorded in the Activity log with resource_type=billing. Only the organization owner can see these records.

#If a payment fails

A subscription payment can fail — an expired card or insufficient funds, for example. Here is what happens next:

• We write to you on day 1, day 4 and day 8 after the failed charge.
• For ten days the organisation works as before: access, reading, editing and creating are not restricted. One thing changes — the subscription's AI token allowance equals the Free plan allowance (both monthly and daily): an unpaid period does not grant a paid allowance.
• Purchased token packs are spent as usual — they were paid for separately and have nothing to do with the subscription debt.
• Paying in time restores the full allowance at once — there is nothing to wait for.
• Paid days are never lost. If a charge fails before the paid period ends (for example, on an early renewal), everything keeps working in full until the period ends, and the ten days are counted from its end.
• On day ten the organisation moves to the Free plan. Your content is not deleted. The owner will see the banner "Payment failed — you have been moved to the Free plan from …" (more in "After switching to another plan" above).

We name the date you need to pay by in the emails and show it in the notice on the "Plan and limits" page. The same date appears in the assistant window if the allowance runs out sooner — so that it is clear the cause is the unpaid invoice, not the plan.