Control panel → Support — here you submit tickets to LiKE Support and keep the conversation going right in your workspace, without email.
#Screen overview
At the top are four summary cards: Total tickets, Active, Unread, and Resolved. Below is the list of your tickets with filter tabs (All / Active / Resolved) and a search field. While there are no tickets, an empty state is shown with a "Create ticket" button. The "+ New ticket" button in the top-right corner opens the creation form.
#Who can create tickets
Any member of your organization can create a ticket. Ticket visibility depends on the role:
- Owner and Admins see all tickets in the organization.
- Other members see only their own tickets.
#How to create a ticket
- Click "New ticket".
- Choose a topic:
| Topic | When to choose |
|---|---|
| Bug | Something isn't working right |
| Feature | A suggestion for improvement |
| UX | Notes on UX and usability |
| Performance | Slowness, delays |
| Billing | Questions about plans and invoices |
| Security | Security incidents and questions |
| Other | Everything else |
- Enter a title (from 3 to 255 characters) and a message (from 10 to 5000 characters).
- Choose a priority: Low, Medium (default), or High.
- Submit — the ticket is assigned a number like TK-1024.
The support team is notified immediately after submission.
#Ticket statuses
| Status | Meaning |
|---|---|
| New | Just created, not yet picked up |
| Open | Accepted by support |
| In progress | A specialist is working on the issue |
| Resolved | A solution has been proposed |
| Closed | The ticket is completed |
The ticket list is filtered by the All / Active / Resolved tabs. You can search by title, text, or TK-… number.
#Ticket conversation
- Open a ticket to read the replies. Support replies are signed as "LiKE Support".
- While there's no reply yet, the hint "Waiting for a reply from support" is shown.
- To reply, write a message in the field at the bottom. After your reply, support is notified again.
- You cannot reply to a closed ticket — if the issue comes up again, create a new one.
- Unread replies are marked with an indicator until you open the ticket.